Important Update on Recent Tornadoes in Illinois

Important message from Elephant Auto Insurance

We hope you and your family are safe after the recent tornadoes in your area. If you were impacted by the storm, the Illinois Department of Insurance (DOI) has issued an update with important information for consumers.

The Illinois Department of Insurance (DOI) has issued Company Bulletin 2013-18, regarding exceptions for consumers in Illinois disaster areas. The Bulletin addresses moratoriums and other safeguards for consumers affected by the disaster in the Illinois counties of: Champaign, Douglas, Fayette, Grundy, Jasper, LaSalle, Massac, Pope, Tazewell, Vermilion, Wabash, Washington, Wayne, Will and Woodford.

Elephant Auto Insurance will assist our affected customers in the following manner:

  • Elephant will assess affected Illinois policy decisions under a “reasonableness” standard that will weight the side of the affected consumers until January 11, 2014.
  • Cancellations or non-renewals issued after November 10, 2013 for affected consumers will be withdrawn with no lapse in coverage and new notices will be issued on January 11, 2014.
  • Extensions will be offered to affected consumers for any provision with a time limit, including submission of claims, reporting of information, and payment of bills.
  • Elephant will consider exceptions to policy or contract requirements or other rating or underwriting rules not listed in CB 2013-18 when contractual requirements are not met by affected consumers as a result of this disaster.

Consumers should be advised of the availability of the DOI for complaints regarding any disaster-related dispute or issue. Consumers may call the DOI toll-free complaint hotline at 1-866-445-5364, or file a complaint online at:

Elephant wishes our affected customers well as they recover from these events. We’re here to answer your questions, so please call 1-877-7865 to speak with a customer service agent.

If you have any damage, our Claims Representatives are available 24/7 to assist you. Report your claim online or call 1-877-218-7865.


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